Frequently Asked Questions provides answers to common questions about: Soda Fizzassist, our Delivery schedule, payment options, the Refer a Friend program, Coupons and SodaStream C02 and machines.
If you cannot find an answer to your question, please ask us using our Contact Us form.
Tell me quickly how this Sodastream refill exchange works
The Soda Fizzassist Sodastream refill exchange program refills genuine Sodastream Classic Blue and Quick Connect Pink cylinders with beverage grade CO2 and brings them on your doorstep in exchange for your empties.
Simply leave instructions at checkout specifying where you will leave your empty soda stream cylinders / canisters / cartridges / tanks / bottles. Remember to leave out the same number as you ordered.
How do I get free delivery?
We offer FREE delivery on all orders with and 3 or more cylinders. For example, delivery is free when you order 3 Refills or 2 Refills and 1 Spare.
How can you do this for such an incredible price?
We remove the transportation costs the big box stores like Walmart, Superstore, Sobeys, Save-on-Foods, Canadian Tire, Best Buy and Bed Bath & Beyond all have to pay to get their empty cartridges refilled in Ontario. That's right, Soda Stream sends your empty canisters over 6000kms to be refilled. We refill locally and think that makes more sense for the environment.
I'm not receiving the email verification code at checkout. What now?
We recently updated our email service to minimize the delays or emails getting blocked.
If it hasn't arrived in a couple minutes, please check your SPAM folder. If still not found, then please give us a call at 587-254-3780 and we can resolve quickly.
When and where do you deliver?
We deliver refilled soda stream cannisters three times a week in and around the Edmonton Metro Region.
Please check out the Delivery Schedule for details. We will expand our delivery schedule as we grow the business.
How do I know when you will be delivering my Sodastream refill exchange order?
We send an email and SMS text message when your order is Out for Delivery.
When your order is Delivered, you will receive an email (including a picture of your doorstep) and SMS text message.
If you order Soda Stream refills several days in advance of your preferred delivery date, we'll also send out a SMS text message the evening before to remind you of your delivery. Nice hey!
Do you charge for delivery?
Free Delivery on orders of 3 cylinders or more in all Delivery Areas.
For orders less than 3 cylinders, a delivery fee is added to your order.
- Metro Edmonton, Sherwood Park, St Albert & Beaumont - $3.95 on orders of 2 cylinders or $4.95 on orders of 1 cylinder
- Areas Surrounding Edmonton: Leduc, Nisku, Spruce Grove, Stony Plain & Fort Saskatchewan - $4.95 on orders of 2 cylinders or $6.95 on orders of 1 cylinder
Do I have to be home for the delivery?
No. You do not have to be home for Sodastream cylinder exchange delivery.
At Step 2 of checkout, please specify Delivery Instructions of where you will leave the empty cylinders for exchange.
Do you deliver to apartments?
Absolutely. At Step 2 of the checkout, please provide details (e.g. Buzz codes) for the exchange in the Delivery Instructions field for your Soda Stream canister exchange.
In certain situations, we may need to call/text you to coordinate the delivery. Please make sure your phone number is correctly entered.
Can I pick a delivery date in the future?
Yes, please select a date from our regular schedule that works best for your schedule.
Can I pickup from your location?
No. We provide the ultimate convenience of contactless delivery to your doorstep. Coordinating pickup isn't part of our business model.
Do you offer shipping?
No. We provide a local Sodastream delivery service.
Will you deliver in a blizzard?
Can I leave my empties and refills outside in freezing temperatures?
Yes. CO2 in your Sodastream Cylinder will not freeze. After bringing your refills inside, allow them time to come up to room temperature before using.
Will you ring my doorbell?
We will if you ask us to ring your doorbell in your Delivery Instructions. Otherwise we don't as we wish to be respectful of shift workers, babies etc. that may be sleeping during the day.
How do I pay for your service?
Payments for our service are made online via the following options:
- Credit card
- PayPal - Credit / Debit cards
- Google Pay - requires Chrome browser
- Apple Pay - requires Safari browser
- Interac e-Transfer
How does Interac e-Transfer work.
At checkout select the Interac e-transfer option. After placing your order, it will be Pending Payment.
Then please follow the e-transfer instructions provided on the order confirmation.
Your order will remain Pending until payment is received.
We ONLY deliver paid orders. Orders unpaid following planned delivery will be cancelled.
Do you accept cash or cheques at the door?
No. Handling cash or cheques and/or making change would make our service more expensive and isn't something we offer. We deliver based on prepaid orders.
Do you offer refunds?
100% satisfaction is our goal. In the event you are not satisfied, we will work with you to make it right.
Refer a Friend & Coupons
How does Refer a Friend work?
Give $5 Get $5 by simply sharing Soda Fizzassist with your friends using Email, Facebook, Twitter or WhatsApp. Your friend will receive a $5 coupon off their first order of 2+ refills. Once your friend orders, you will receive a $5 coupon for your next order of refills over $20. Easy peasy.
How do I find my coupons?
Your coupons are displayed in Cart page when you have added items to your cart.
Can I refer to an existing Soda Fizzassist customer
No, if someone is already a Soda Fizzassist customer, you will receive the message "Unable to send 1 invite. The email address may be unsubcribed or not eligble to be referred".
I did an order as a guest, then created an account. How do I connect my prior order to my account?
Send an email to firstname.lastname@example.org and we will connect your original order as a guest to your new customer account. Then you will be able to utilize the refer a friend program.